Returns Policy and Procedure

Returns Policy

General NanoSystems has a 14 day return policy. We do not charge a restocking fee on any parts except computers. Simply return the product to our Minneapolis location. Returned computers will be charged a 15% restocking fee. All product boxes, cables, driver disks and manuals must be included with returns. No physically damaged products will be accepted. No product may be returned after 14 days from purchase date. Software may not be returned.

If your product becomes defective after the 14 day warranty period, but within the manufacturer warranty period, if any, you may return it to General NanoSystems for replacement from the manufacturer. Replacements through the manufacturer take about 10-12 weeks to complete.